Delete your account

This page explains how to request deletion of your lemon account and the personal data associated with it. lemon is a food safety record-keeping app operated by Lemon App OÜ, a company registered in Estonia.

How to request deletion

1. Send an email to hi@getlemon.app from the email address registered to your lemon account (this is how we verify the request).
2. Use the subject line “Delete my account”.
3. If you are the owner of one or more locations, please tell us in the email whether you would like the location and its food safety records deleted as well, or transferred to another team member before your account is removed.

We will action your request within 30 days and confirm by email when it is complete. If we cannot identify your account from the sending address, we will reply asking for further verification before deleting anything.

What gets deleted

• Your authentication record (email and password).
• Your user profile (display name, role, push notification token).
• Your membership records linking you to any locations.
• Your Stripe customer record and any active subscription (cancelled immediately).
• Your contact record in our email provider (Resend).
• If you are the owner and ask us to delete the location: all temperature logs, checklist runs, deliveries, food logs, fridges, and issue reports for that location.

What we keep, and for how long

• Food safety records of locations you do not own: if you are a manager or staff member of a location you do not own, your name will remain on past temperature logs, checklist runs, and deliveries you recorded. This is a legal requirement of food safety record-keeping (UK Food Safety Act 1990, EHO inspection lookback period of up to 2 years) and the records belong to the location’s owner, not to you. Your account, however, will be deleted and you will no longer be able to sign in.
• Billing records: invoices and payment records are retained by Stripe for up to 7 years to comply with EU and Estonian tax and accounting law.
• Backups: residual copies in encrypted backups may persist for up to 30 days after deletion before being overwritten on schedule.

Export your data first

Before requesting deletion, you may want to export your records. Sign in at app.getlemon.app and use Settings → Export data to download a PDF or CSV of every temperature log, checklist run, and delivery for any location you belong to.

Other rights under GDPR

Account deletion is one of several rights you have under the EU General Data Protection Regulation. The full list, including access, rectification, portability, and objection, is described in our Privacy Policy. To exercise any of those rights, email privacy@getlemon.app.

Contact

Lemon App OÜ
Email: hi@getlemon.app (account deletion) · privacy@getlemon.app (other privacy matters)